Returns & Exchanges
Online Purchases
Returning or Exchanging an Online Order
We are happy to accept returns and exchanges on unworn merchandise in its original condition and packaging, subject to the conditions outlined below. You may return items purchased online by initiating the process through our returns portal on footwearforlady.com. You will need your order number and the email address used at the time of purchase.
Once your request is submitted, we will review it and send you instructions for returning the item. All returns and exchanges must meet our eligibility requirements.
Please note that merchandise marked as final sale cannot be returned or exchanged, and original shipping charges are not refundable.
How to Start a Return or Exchange
To begin, visit footwearforlady.com and locate the Returns section. Follow the steps to submit your request; after your return is approved, you will receive further instructions for shipping the item back to us.
Price Adjustments
We offer a one‑time price adjustment on qualifying items at regular price. If you discover that an item you purchased is offered at a lower price within the adjustment window, please visit footwearforlady.com to see if your purchase qualifies.
The original receipt is required to request a price adjustment.
Gift Cards
Gift cards issued through our store can be used toward future purchases but are not redeemable for cash and are not eligible for return or refund.
Final Sale Items
Products that are clearly marked as final sale cannot be returned or exchanged under any circumstances.
Public Health or Seasonal Adjustments
During special circumstances, such as public health closures or holiday periods, the return timeline may be extended to ensure you still have an opportunity to make a return or exchange. Any such extensions or temporary changes will be communicated clearly on footwearforlady.com.
Thank you for shopping with us — your satisfaction matters. Visit footwearforlady.com to start a return or exchange, review full details of this policy, or find answers to other questions about your order.